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Conversational Commerce — How A Bot Reduced Virgent’s Workload By 80%

Conversational Commerce — How A Bot Reduced Virgent’s Workload By 80%

we built a fully automated, text-messaging based bot that now handles about 80% of all the showing requests we receive

Defined as “the intersection of messaging apps and shopping . . . the trend toward interacting with businesses through messaging and chat apps”, conversational commerce is a next big thing. Consumers benefit from quick responses on the medium they started on. Businesses benefit from not having to be involved with the interaction.

What are interactions that you wish would be automated?

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